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| Vintagio Wines Return Policy |
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In order to protect the quality of our wine and to ensure that you always
receive properly stored Vintagio wine, we ask that you read our shipping
policies mentioned below.
if you would like to speak with someone at Vintagio Wines please send us a
message or call us at 1.888.696.8729.
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Broken Bottles
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If you receive a broken bottle(s) during shipping,
call us within 24 hours of receiving your shipment or email us so that we
can pursue a claim with the shipping company. You will need to return the
broken product in its original packaging. Please understand that if the
broken product cannot be returned, Vintagio Wines cannot provide a refund for
damaged goods. |
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Order Incomplete or Incorrect
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In the case of error you receive an incomplete or incorrect order, please
notify us within 24 hours of receipt of the goods so that we can resolve
the issue in a timely fashion. |
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Wine Storage
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Vintagio Wines are stored in a temperature-controlled environment and are in
excellent condition upon leaving our winery. As understood in the wine
trade, all bottles are purchased at the buyer's risk. Any return claim
will be addressed on a per order basis, and under our discretion, may not
be refundable.
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Vintagio Wines Liability
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Vintagio Wines assumes no liability for wines that are overheated, leaking or
frozen, as a result of shipping. If you feel that temperature extremes,
either too hot or cold, could possibly be a threat to the overall quality
of your Vintagio Wines shipment, we strongly suggest that you request to have
your order shipped via express air service to ensure the highest level of
protection for your purchase. We know that express service can be costly.
We also offer a delayed shipment upon request. |
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